Shipping policy

Transacting on our website constitutes a legal transaction between two willing parties. Your rights are protected by law and we in no way limit these. However please be aware of the warranty procedures and policies that govern these transactions, as specified below:

Delivery Charges
Delivery charges may be applicable for your online order. Deliveries to outlying areas will attract an additional surcharge. All amounts will always be disclosed prior to your order being finalized. Delivery charges are variable and ALVA  reserves the right to requote delivery on a processed order. Should the delivery charge change, ALVA will contact you and you will have the right to cancel the order and receive a refund in full (based on your original method of payment). Should you accept the additional charges, payment may be made using same payment method as in the original transaction.

It is your responsibility to ensure that the correct delivery address is provided during the ordering process – any additional delivery costs due to wrong or incomplete addresses will be for your account. This applies to packages considered undeliverable (when there is no answer at provided address, or no-one authorized to accept the delivery) too.

PLEASE NOTE: 

          LOCAL COLLECTION:

• Same day collection is usually available for orders placed before 12:00. We will notify you when the order is ready.
  
  DELIVERY

• Delivery options only refer to business days, therefore an express overnight on a Friday will only arrive on the Monday.

• Next day delivery is only applicable to orders placed before 12.30pm on a given day

• Next day delivery is not always possible to outlying areas. 

• Any orders placed after office hours will only be processed on the following working day.

• From time to time, due to exceptional circumstances, delivery may be delayed. In these instances, ALVA will not accept responsibility, however, you will have the option to cancel the order prior to delivery taking place.
  ALVA will contact you in these circumstances.

* The above points do not apply to weekends and public holidays

Returns, Warranty and refund policy.

All products supplied by ALVA are warranted to be free of manufacturing defects for a period of one year from date of invoice. 

Returns will only be accepted once contact has been initiated with our service department  xxxxxxxxxxxxxxxxxxxx
Faulty products within the warranty period can be returned at our cost, for repair and if unsuccessful, replacement.

Should a purchased product not operate as intended or be classified faulty within 14 days from receipt, ALVA will cover collection and redelivery costs of your item. This does not cover wilful neglect and failure to follow instructions.
After 14 days but still within the warranty period, should you wish to return your product, delivery costs will be for your account.
If the product is faulty ALVA will repair or replace the item and redeliver the item at ALVA's cost – as fast as possible. Should ALVA be unable to repair or replace, you will be refunded the initial cost if the item in question as per your invoice.
Goods delivered that are unwanted may be returned for a refund within 5 business days from date of delivery.  All returned goods must be returned in their original packaging (undamaged), and unopened. These goods will be subject to a 25% handling charge.
Delivery costs will in no way be refunded.  The costs of returning unwanted goods will not be for ALVA’s account.